This privacy policy refers to the collection of personal data by CM Research, and relates to any personal data collected from us.

Who we are

CM Research is a market research agency specialised in the veterinary and companion animal sectors. We are based at:

First Floor,
74 Church Street,
Leatherhead Surrey
KT22 8ER
United Kingdom

For any GDPR or data protection queries, please contact our Data Protection Officer at [email protected]. For more general queries, please contact us at [email protected].

What do we collect and why?

The personal data we collect varies depending on the situation, but in general personal data includes:

· Name

· Telephone number

· E-mail address

We collect personal data for contact purposes only, and only with your consent. The specific tasks we use the personal data for include:
– To contact you via email or telephone regarding a form filled on the website
– To send you articles and/or news about the company and our services
– For analytics purposes

The reason which applies will be specified at the point of collection, and explicit consent will always be requested.

Employees of CM Research are based in the UK, which is covered by the UK GDPR, and also Spain, where the EU GDPR applies with the same restrictions. Personal data is never shared outside CM Research without your explicit consent.

Retention period

Personal data will be held until 2 years from the last time you contacted us.

Your rights

You are under no obligation to provide personal data to CM Research/Vetspanel and have the right to refuse. This may result in you being unable to get in touch with us via website or downloading our studies online.

Should you change your mind about us processing your personal data, please get in touch at [email protected].

You have the right to view or amend the data we hold about you. Please contact us at [email protected] and we will send you the appropriate request form.

You also have the right to request we delete all data we hold about you (the right to erasure). Once again, please contact us at [email protected] and we will send you the appropriate request form.

Should you wish to file a GDPR-related complaint about CM Research or Vetspanel, please contact us in the first instance at [email protected], or otherwise contact the Information Commissioner’s Office (ICO) at